Refund & Return Policy

Last updated: October 10, 2026

At Merryneststore, we want every customer to enjoy a pleasant and reliable shopping experience.

1. Your 14-Day Right of Withdrawal

If you are a consumer located in the European Union, you generally have the right to withdraw from your purchase within 14 days of receiving your order, without providing a reason.

To exercise this right, contact us at [CUSTOMER SUPPORT EMAIL] with your order number and a clear statement that you wish to cancel your purchase.

You may use the withdrawal form provided below, but this is not mandatory.

2. Returning Products

After notifying us of your withdrawal, you must send the products back within 14 days.

Products should be returned with their accessories and original packaging where reasonably possible.

You may inspect products as you would in a physical store. You may be responsible for any reduction in value resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

Return address: [FULL RETURN ADDRESS]

Please contact our customer support team before sending your return.

3. Return Shipping Costs

For a change-of-mind return, customers are responsible for direct return shipping costs, unless otherwise stated at checkout or required by law.

For defective, damaged or incorrectly supplied products, we will provide an appropriate remedy without charge, including necessary shipping costs, in accordance with applicable consumer protection laws.

4. Refund Processing

We will refund eligible payments within 14 days of receiving your withdrawal notification.

We may withhold reimbursement until we receive the returned products or evidence that you have sent them back, whichever occurs first.

Refunds will be issued using the original payment method unless you expressly agree otherwise.

Where legally required, refunds include the original standard delivery charges. Additional charges for premium delivery options are not refundable beyond the cost of standard delivery.

5. Damaged or Incorrect Products

If your order arrives damaged, defective or incorrect, please contact us at [CUSTOMER SUPPORT EMAIL].

Include your order number, a description of the issue and photographs where available.

Photographs help us investigate but are not a mandatory condition for exercising statutory rights.

6. Exceptions

Certain products may be excluded from the statutory right of withdrawal, including:

• Clearly personalised or custom-made products.

• Sealed products unsuitable for return for health or hygiene reasons, once unsealed after delivery.

• Other products expressly exempt under applicable consumer law.

These exceptions apply only where legally permitted.

7. Legal Guarantee

Customers in the European Union benefit from statutory consumer guarantees, including a minimum two-year legal guarantee for goods where applicable.

Nothing in this policy limits your mandatory consumer rights.

8. Contact Us

Merryneststore

Email: [CUSTOMER SUPPORT EMAIL]

Business address: [REGISTERED BUSINESS ADDRESS]

Website: [STORE WEBSITE URL]

Model Withdrawal Form

To: Merryneststore — [CUSTOMER SUPPORT EMAIL]

I hereby give notice that I withdraw from my contract of sale of the following goods:

Order number:

Product(s):

Ordered on:

Received on:

Customer name:

Customer address:

Date: